We are committed to ensuring your complete satisfaction with our products. This refund policy is designed to provide transparency and ensure a hassle-free experience for customers who may need to request a refund.

• Return Time Frame: You can request a return within the following periods based on the product:
  • 30 days from the date of purchase for PawfectAir
  • 60 days from the date of purchase for PawfectAir 360
• Eligibility Criteria: To be eligible for a refund:
  • The product must be unused or in its original condition.
  • Proof of purchase (e.g., receipt or confirmation email) must be provided.
• How to Submit a Refund Request:Send a request to info@pawfectair.com including:
  • The product name and purchase date.
  • The reason for the refund request.
  • Proof of purchase (e.g., receipt or confirmation email).
• Refund time frame : Your refund request will be processed and credited within 7-10 business days after verifying your details.
• Shipping Policy: Estimated shipping delivery time is 3-4 weeks.
• Exclusions: The refund policy does not apply in the following cases:
  • Custom or personalized products.
  • Refund requests submitted after the specified time frame.